Every business and web site these days needs a "terms and conditions" page, what these statements do is provide a general set of rules of protection for both the consumer and the business owner(s). Old Foundry is a rather unique business, carrying both new and used items for sale, as well as providing various services for our customers. Herein, we provide to you, our customer, Old Foundry's terms and conditions of business.
These terms and conditions of use constitute a legal agreement between you and Old Foundry Toy Works ("Old Foundry Toy Works" "Old Foundry" "we" or "our"). Please read this agreement ("agreement") in its entirety before you continue to use this website. By using this website, you agree to be bound by the terms and conditions of this agreement. If you do not agree, please discontinue using the website.
Most new items are guaranteed to be as described and illustrated. If for any reason you are not satisfied with any new item purchased, please call us with your question and we will try to resolve the problem. If you are still not satisfied with the product, you can request for a return authorization. Once we authorize the return, we will reply to you with proper instructions for returning the product. Under those conditions, you may return the insured product within 30 days for a refund of the products price or a replacement will be sent, whichever you prefer. The costs of shipping returned items are non-refundable, previous shipping and handling charges from the original order are also non-refundable.
All items which are considered to be in "used" condition will be labeled as such in the products description. We offer new, used, restored, refurbished, and repaired items. The used, restored, refurbished, and repaired items have been tested in our shop, and are fully described with any known problems they may or may not have. We do not offer any return authorizations on antique, vintage, used, repaired, refurbished or restored items. If any damage occurs during shipment, the insured amount will be covered by the shipping company. Please keep in mind that proper customer service is our priority.
Deposits for any restoration work, custom toy parts made, mold making, sculpting, and model work are required to place your work in line, as we have a small waiting list at any given time, normally a waiting period of three to four months. Research work and materials are generally spent on your item immediately, but generally all work that comes in needs to wait its turn in line among the work that has come before it. We try to do a first in, first out type of practice, yet we do realize there are specific deadlines for certain jobs, which we will generally meet, given enough time for the job to be properly accomplished.
Regular payments during restoration work are always appreciated, as payment plans can be worked out for jobs over $500. Unless other arrangements are made, we generally require most jobs that are estimated under $500 to be paid in full. This guideline is in place for many reasons. We want everyone's business, and we understand just as much about sentimental value as we do about actual or "resale" value (for our dealers out there) so please do not be concerned over costs or budgets, as we will work with anyone as far as payments are concerned, if you are unable to pay in full, simply let us know and payment arrangements can be made.